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Thursday, March 4, 2010

The RAB: Where are we today? Part IV

The RAB: Where are we today? Part IV

So now it is my turn. You've read what Gary Fries, Dean Sorenson and Roger Utnehmer have to say; here’s my take. RAB has real issues, some an extension of the problems in Radio, others unique to this important institution. This is meant to get the conversation going; RAB is too important to let the situation get any more out of hand.

Let’s not get too fancy … we need to talk about the future of the Radio Advertising Bureau, the RAB. By “we,” I mean the commercial Radio industry…all of it, not just the mega-groups. We need to have this talk right now.

That our industry is troubled goes without saying. That the RAB is itself troubled, because of the difficulties in our industry, is also easily understood. However, the troubles of the RAB go way beyond what would naturally follow from an economic downturn, even one as severe and overwhelming as what we are currently experiencing. RAB has repeatedly shot itself in the foot, and those same gunslingers have yet to holster their weapons.

When Gary Fries' tenure as President and CEO of RAB came to an end, it was concurrent with a change in how the organization itself was run. Previously, a large (and, truth be told, too large) Board of Directors made decisions, usually following the guidance of a long-serving Executive Committee. The new model gave much greater power to a re-formed Exec Committee, generally biased toward Radio’s largest groups, and a new Board of Directors. A newly formed Board of Trustees is little more than honorary.

Under Fries, and most of his predecessors, training was a dominant job of RAB. Whether through courses, conferences, seminars, articles, or the Training Academy, training and associated sales tools were what RAB did and did well. Then, as deregulation and consolidation came along, the Radio industry needed someone to explain itself to Wall Street. Gary Fries expanded his role, emerging as both a spokesperson and a visible leader for our industry. Surprisingly to some, he generally earned very high marks both from the industry and the investor community. RAB, always a major industry player, raised its stature even more, taking the lead in issues as varied as Electronic Invoicing, what became known as PPM, minority recruitment, mentoring for women and the transition to on-line initiatives.

How things have changed. Ask yourself this very simple question: When was the last time you remember a quote, on anything at all, from current RAB President Jeff Haley? It is the “Sound of Silence,” eh? The last time I definitely remember a Haley statement was concerning the future of the annual RAB Conference, normally held every year right about now. After the “Fiasco on the Fairway” (Haley’s botched attempt to turn what had always been a nuts and bolts working conference into a golfing get-away) he announced that, in the future, RAB would combine its Managing Sales Conference with the Fall NAB Radio Show. While NAB’s initial response seemed to indicate that this was very much news to them, everyone is now on the same page and the combined event will be held in DC late next September. We know this because of a release from NAB, not from RAB.

The role of industry leader for the President and CEO of the RAB has very much been abandoned by Jeff Haley, much to Radio’s detriment. Surprisingly, I don’t necessarily blame Haley, at least for this. It isn’t what he was hired to do.

Jeff Haley was hired to target Madison Avenue. Not Wall Street. Not Main Street. Madison Avenue. The big groups wanted RAB to focus its leader’s efforts on getting Radio some respect (and getting them some billing.) The Executive Committee made it clear that they didn’t want an “operator,” didn’t want an “industry face,” didn’t want an “inspiring” or “charismatic” leader. They wanted someone on Madison Avenue, pitching Radio to the big agencies. I'm sure it made sense to them, at the time. Heck, it even makes sense in 20-20 hindsight. But it hasn’t made any sense, any sense at all, for a couple of years. What a disaster.

Once the economy stopped, RAB’s efforts to woo Madison Avenue rolled craps. There just wasn’t any money available from Madison Avenue to make the kind of difference that the Board envisioned with Haley’s hiring. Membership tanked. Staff was reduced, and reduced again. The remaining staff waited for internal leadership, for clear direction, for a sense of its role in leading Radio out of these troubled times. They waited for leadership that just never came. New York-based Haley stayed away from the RAB’s operational center in Dallas, arriving only to send more off to the “land of the let-go.”

RAB is in trouble and Radio’s recovery is threatened because of that trouble. Sure, RAB continues to offer training. But that training is no longer the focus of RAB’s leadership. RAB continues to offer tools, but those tools are no longer the focus of RAB’s leadership. RAB still retains some top staff, but that staff is no longer the focus of RAB’s leadership. While ANY association can only be as strong as its members, an effective association is there giving strength to its membership. And that’s just not happening the way it should be for Radio from the Radio Advertising Bureau.

Here are a couple of concrete actions that need to be taken immediately:

1) RAB’s Executive Committee must be broadened to look more like our industry really looks. Let’s see more Main Street leaders. Fresh faces and fresh ideas are needed at the top, and fewer of the same old names.

2) RAB needs a new leader now. This isn’t just someone to be CEO of the RAB, but a leader for our industry, a Broadcaster, who knows what Radio is all about. We need a visible, well-spoken, thoughtful, independent crusader for Radio.

3) Since the person I've just described might be a great CEO, but perhaps not such a great COO, uncouple these jobs and give the RAB the power of two people dedicated to fixing what is wrong internally AND externally both in New York AND Dallas, an office where many feel almost abandoned.

4) RAB staffers need to get back on the road, not just on the web. In stations, at group gatherings, in markets, at State Association meetings. The RAB has become almost invisible to many broadcasters, in all sized markets. This MUST change.

There are many other ideas, but all of them depend on a leader who can push and inspire Radio from the outside and push the Radio Advertising Bureau from the inside. Neither one is happening now; time is running late.



You can reach Lindsay Wood Davis via email at lwdnrg@aol.com

For more information on the RAB, please reach out to Jeff Haley, President and CEO of the RAB at JMHaley@rab.com

About the Writer

Display Lindsay Wood Davis is one of our many guest writers at Radio-Info.com. We regularly publish articles from industry professionals to help keep our readers informed on the latest trends and developments in the radio industry.

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Michael Mahone
Commented March 5, 2010 at 6:36PM:

Lindsay, As you know, I was with RAB for almost 20 years until last June when my position was eliminated. It was, in my opinion, a sad day for the organization and the industry because we lost the talents of icons like George Hyde and several other top quality professionals. That round of layoffs was a continuation of a progression of staff reductions deemed necessary in response to the challenging economy and its effect on industry support for the organization. One could debate the timing, selection, and approach to these cuts, but that's a topic for another time and place. The point of my writing is that with significantly reduced numbers, the remaining staff at the RAB has continued to do an excellent job in their efforts to meet the diverse needs of their members. I've recently had the opportunity to work as a consultant with a cluster of medium market stations, and I can tell you first hand that the vast selection of RAB materials continues to be of major value, especially when used in support of local direct sales. Even though I am no longer there, I’m still proud of the people at RAB who continue to work tirelessly to keep these resources current and relevant. Over the years I said it many, many times to the RAB Board and I'll say it again, “This staff is one of the most talented, dedicated, and hard-working groups with whom I have ever had the opportunity and privilege to serve.” I know that they are working diligently to maintain RAB’s long-standing standards of excellence in service and support. You stated that RAB training should get back on the road, Lindsay. The current RAB training team of John Potter, Mark Levy, Brandeis Hall, Dave Casper and Lynn Anderson has helped thousands of new and experienced sellers and mangers improve their skills and enhance their expertise through live workshop and seminar programs. In my opinion and experience, there is no substitute for live, in-person, interactive training and coaching. The RAB and other entities such as your company and mine are primed and ready to deliver -- the question is at what point will the industry realize the immeasurable value of this critical component to sales and management development and be willing to make the necessary investment. Meanwhile, RAB continues to provide its members with an excellent collection of online training programs. Offerings like the Radio Marketing Professional (RMP); the Certified Radio Marketing Consultant (CRMC); and the new Certified Digital Marketing Consultant (CDMC) are some of the best training and the only certification programs available to Radio. Any discussion about the RAB should also include some words of appreciation to those industry leaders who invest their time and talents -- at their own expense -- to lead and serve the RAB and in doing so, our entire industry. I'm referring to the members of the RAB Executive Committee, the RAB Board of Directors, and the RAB Trustees. Goodness knows they have their own issues to deal with these days, but they are still willing to accept the challenge to step up and serve. For that we all owe them our most sincere thanks and support. Thanks for letting me share my thoughts. Here’s to a bright and rewarding future for all of us who love Radio! Mike Mahone Mahone Media Services mike@MahoneMedia.com

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