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News/Talk/Sports
This essay, Emergency Coverage: We Can’t Afford It?, was written by Howard Price for Radio-Info.com's News/Talk/Sports column.
Emergency Coverage: We Can’t Afford It?
Back in late October, I wasn’t one in a million. I was one in about THREE MILLION… three million Northeasterners plunged into darkness in the wake of our Snowtober storm that dumped in excess of a foot of snow in some places, and went through trees and power lines in nearly all places with the ferocity of a buzzsaw.A perfect opportunity for radio to shine, right?
Maybe not so much.
To wit, some freeform riffing from the longtime morning man on the only English-speaking radio station licensed to our county. He was responding to an irate caller who wondered, live on the air, why—during the height of this weekend’s intense storm—there was no live news coverage on the aforementioned radio station.
The longtime morning man’s response—live on the air:
“Well, we can’t afford it.” Seriously. He told his listeners the station couldn’t afford wall-to-wall coverage of the storm on a weekend.
He went onto say that there was a staffer at the station to take recorded—read that, unchallenged —statements from local officials about what they were doing to address storm impacts.
Hold on a cotton-pickin’ minute. To steal a phrase from one of my favorite radio pundits, Dave Ross: Let’s read that real slow.
Live news coverage during a raging pre-winter storm that has blacked out a quarter of the county and blocked hundreds of streets and roads?
We. Can’t. Afford. It?
Think about the absurdity (albeit honest absurdity) of that statement, while I give you a quick history lesson.
This radio station has a signal pattern that resembles an inkblot test. It’s a high-dial, highly directional, low-power AM station that can’t even cover its entire county of license. It’s certainly fraught with challenges, technical and economic—all of which were well known when its current owner, a physician with no previous broadcast experience, bought the station some years ago to fulfill a dream of radio ownership. Bought it, mind you, for a published sum from which most seasoned operators probably would have walked away, given the station’s issues.
But I digress.
At that time, this first-time owner told a local newspaper that he’d learned all about running radio stations from numerous “conversations” with another local operator (who years earlier, owned the “other,” much more robust station licensed to the county—renowned for its live, local programming).
The doctor’s station, which bills itself as our county’s “Hometown Radio Station,” runs mostly on automation, and aside from its all-live local morning show and some specialty programs, it brokers much of its time to local businesspeople who buy a half-hour or an hour to sell their goods or services, in what amounts to extended infomercials.
Bad signal. Bad economy. Revenue-based programming decisions. We get all that. But for God’s sake, your community of license is facing what has been called one of the worst storms in its history, and you don’t break format, don’t staff up, don’t prepare in any meaningful way because “we can’t afford it?” And you say so ON THE AIR?!
Here’s the lesson you apparently missed in all your “conversations” with that other (very successful, very community-focused) owner, Doc.
You are licensed to serve your community’s public interest, convenience and necessity. Its interest and necessity during this particular storm—and today, and until every last home has heat and light—is to hold accountable the elected bloviators and the utility bigwigs who were also caught flat-footed, despite days of forecasts which all said this was going to be an historic pre-season winter storm.
The folks with no power—me included, who live in a hilly county where even those with a battery-powered TV don’t get digital TV without cable—relied on you to fight for them, to guide them, to help them, to calm and comfort them, o amplify their voice, to get their problems fixed, to relieve their angst.
Meaningfully, you did none of that. And you were all they had. Because what worked when nothing else did were battery-powered radios. And YOU, sir, were the only radio game in town, literally.
While I am sorry for and sympathetic to your financial and technical troubles, you knew what you were buying (or should have) before you bought it. You should have had a good-times/bad-times business plan, and the means necessary to run the business properly, if you were unable to mitigate any of your obstacles.
But whatever you did or didn’t do, you ALWAYS should have put the needs of your listeners first.
I have said in this space before—and will say again and again until the day I die—this is the only real reason why local radio need exist anymore: to provide critical and timely news and information to its listening area, especially in emergencies.
So if I might write a prescription to the good doctor who owns our local radio station, I’d tell him:
1. Read my suggestions for station emergency preparedness in Valerie Geller’s excellent new tome, “Beyond Powerful Radio,” and call me in the morning;
2. Visit my Web site, www.MediaDisasterPrep.com, for more good ideas (including ways of actually generating revenue from crisis programming and community service;
3. Spring for some OT for your news people—or invite some top-notch student journalists in for internship credit—stat. Cover crisis well, and sell the hell out of it later. You will make money—and make your station, however challenged, the go-to information destination for local listeners.
“Can’t afford” crisis coverage—any day, any time? Allow me to posit the notion you can’t afford NOT to provide it.
About the Writer
Howard is the director of business continuity and crisis management at ABC News in New York. A 35-year veteran of radio, television and newspapers, he is a two-time Emmy Award winner, and a recipient of The George Foster Peabody Award. He has worked domestically and internationally as a news producer, assignment editor, bureau chief, reporter and anchor, covering some of the biggest stories of our time, including the 9/11 attacks and the 2003 Northeast blackout.
Comments
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Aside from promoting your website, did you do any research into whether the station is making enough money to remain on the air? Having a real live morning show on an AM station is a luxury these days. OT and other idea alike fail when they take into account the economics. If this station was a corporate owned station, it would have been wall to wall ESPN with zero local content. In my opinion, be grateful that you have someone reading the local press releases. That's more than many communities. BTW, how did the internet, TV and the local paper perform? I suspect that little station did better immediate coverage than any of those media.
Thad: Thanks for reading -- and for writing. Putting aside the swipe at my website, which I support alone, and provide free of charge as a service to an industry in which I've worked for nearly 40 years, I think you missed one of my key points. When you buy a radio station, strong or weak, you assume all the operational risks that come with it. Including figuring out how you'll keep it afloat financially. A tough gig in a tough economy? You bet, particularly for a low-power, highly-directional high-dialer -- as in the present case. But what brings listeners -- and sponsors -- to a broadcast outlet is the service that outlet renders to its audience, particular in bad times. Here in the NYC area, many of our TV outlets carried extended live storm coverage. And as long as the power held out, there were internet resources available as well, including the website of our local paper. But your question merely begs another: It's not just about "who's up." It's about the quality of the information provided. Saying "Well, the internet went down and the paper did a piss-poor job doesn't excuse you -- as a broadcaster -- for similar mediocrity. We pride ourselves on being the original social network, the modern-day town crier, the reliable source for critical information when people need it the most. The station in question did what it felt it could do -- but should have done more. As I keep saying -- THIS is the only reason local radio need exist anymore.




























